Overview
This website is operated by GLOW. Throughout the site, "we", "us" and "our" refer to GLOW. We offer this website, including all information, tools and services on it, to you on the condition that you accept these terms, conditions, policies and notices.
By visiting our site or buying from us, you use our "Service" and agree to these Terms of Service ("Terms"), including the policies they refer to. These Terms apply to everyone who uses the site. Nothing in these Terms affects your statutory rights as a consumer.
We may update these Terms by posting changes on this page. The Terms in force when you place an order apply to that order. Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell to you.
1. Online store terms
By agreeing to these Terms you confirm you are at least 18, or that you are using the site with the involvement of a parent or guardian. You must not use our products for any illegal or unauthorised purpose, or break any laws when using the Service, including copyright laws. You must not transmit any worms, viruses or code of a destructive nature. We may suspend your use of the Service if you break these Terms.
2. General conditions
We may refuse service to anyone for a valid reason. Your content (not including card details) may be transferred unencrypted across networks and adapted to technical requirements. Card details are always encrypted in transfer. You must not reproduce, copy, sell, resell or exploit any part of the Service without our written permission. Headings are for convenience only.
3. Accuracy of information
We work hard to keep the information on this site accurate and up to date. If we find an error we will correct it as soon as we can. Some content may be historical and is provided for reference only.
4. Changes to the Service and prices
Prices may change, but the price you pay is the price shown when you place your order. We may change or discontinue parts of the Service, but this won't affect orders already confirmed.
5. Products
Some products are available only online and may have limited quantities. Returns and refunds are covered by our Shipping & Returns policy. We have tried to show product colours and images as accurately as possible, but your screen may display colours slightly differently. We may limit sales of products to any person, region or jurisdiction, and limit quantities. All products we sell come with your statutory rights under the Consumer Rights Act 2015: they must be of satisfactory quality, fit for purpose and as described. GLOW. is a cosmetic, at-home beauty device and is not a medical treatment. Please read the safety information before use.
6. Orders, billing and account information
We may refuse or cancel an order, for example if a product is out of stock, a pricing error has been made, or we suspect fraud. We may limit quantities per person, household or order. If we cancel your order we'll tell you using the contact details you gave us and refund any payment in full. You agree to provide current, complete and accurate purchase and account information.
7. Optional tools
We may give you access to third-party tools that we don't monitor or control. These are provided as available, and you should check the provider's terms before using them.
8. Third-party links
Our site may link to third-party websites that are not connected to us. We are not responsible for their content or accuracy. Please review third parties' policies before you use their sites or services.
9. Comments, feedback and other submissions
If you send us comments, ideas, reviews or other material, you agree we may edit, copy, publish and use them in any medium. We have no obligation to keep comments confidential, pay for them or respond to them. We may remove content we consider unlawful, offensive, threatening, defamatory, obscene or that infringes anyone's rights. You agree your comments will be your own honest opinion, won't break anyone's rights and won't contain malware. You must not use a false email address or pretend to be someone else.
10. Personal information
Your personal information is handled under our Privacy Policy and UK data protection law.
11. Errors, inaccuracies and omissions
If the site contains a typing error, inaccuracy or omission (for example in a description, price, promotion, delivery charge, delivery time or availability), we will correct it. If an obvious pricing error affects your order, we'll contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
12. Prohibited uses
You must not use the site or its content: (a) for any unlawful purpose; (b) to ask others to perform unlawful acts; (c) to break any regulations, rules or laws; (d) to infringe our intellectual property or anyone else's; (e) to harass, abuse, insult, harm, defame or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track other people's personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get round the site's security features.
13. Our responsibility to you
We will provide the Service with reasonable care and skill, but we can't promise it will always be uninterrupted or error-free. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We only supply products for domestic and private use, and are not liable to you for any loss of profit, loss of business or business interruption.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights under the Consumer Rights Act 2015, or for anything else that cannot be excluded or limited by law.
14. Your responsibility
If you break these Terms or the law when using the Service and this causes us a loss, you may be responsible for that loss, as far as the law allows.
15. Severability
If any part of these Terms is found to be unlawful, void or unenforceable, the rest of the Terms will still apply.
16. Termination
These Terms apply until ended by you or us. You can stop using the site at any time. We may suspend or end your access to the Service if you seriously break these Terms. Obligations arising before termination continue to apply.
17. Entire agreement
These Terms and the policies on this site make up the agreement between you and us about your use of the Service. If we don't enforce a right straight away, we can still enforce it later.
18. Governing law
These Terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
19. Changes to these Terms
You can read the latest version of these Terms on this page at any time. We may update them by posting changes here.
20. Contact
Questions about these Terms can be sent to supportglowuk@gmail.com or through our contact page.