Shipping
Dispatch
All orders are dispatched from our warehouse within 3 working days.
Delivery times
Standard tracked shipping: 5 to 15 working days.
We work with several suppliers in the US, Europe and Asia. This lets us offer great prices and well-designed, high-quality products. Because orders can ship from international warehouses, delivery usually takes 5 to 15 working days.
Tracking
We'll email you a tracking number once your order has shipped. You can follow it any time on our Track your order page.
Christmas
For Christmas gifts, please order early and allow up to 15 working days plus dispatch time.
Returns & refunds
Your 30-day GLOW. guarantee
If GLOW. isn't for you, contact us within 30 days of receiving your order to request a return and refund, even if you've used it. Your statutory rights are not affected.
Your legal right to cancel (14 days)
Under the UK Consumer Contracts Regulations you can also cancel your order for any reason from the moment you order until 14 days after you receive it. Tell us within that time, then send the item back within 14 days of telling us. This right also applies to discounted and Black Friday bundle orders.
How to start a return
Email supportglowuk@gmail.com with your order number. We'll send you the return address and instructions. Please don't send items back without contacting us first, as we ship from more than one warehouse.
- Please return the wand with its box and accessories, and include your order number or proof of purchase.
- Return postage is paid by you unless the item is faulty, damaged or we sent the wrong item. We recommend a tracked service.
- For change-of-mind returns, we may reduce your refund if the item has been handled more than needed to try it, as the law allows.
Damaged, faulty or wrong items
Please check your order when it arrives and email supportglowuk@gmail.com straight away if anything is faulty, damaged or not what you ordered. We'll put it right with a replacement or a full refund including postage. This is on top of your rights under the Consumer Rights Act 2015.
Refunds
Once we've received and checked your return, we'll email you to confirm. Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it. If it's been longer than 15 working days since we approved your refund, email supportglowuk@gmail.com.
Exchanges
If you'd prefer a replacement instead of a refund, just tell us when you get in touch.
Gift cards
Gift cards can't be refunded unless they're faulty or the law requires it.